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Our History

Since 1980, UAE Exchange has been leading the transformation in the financial services industry with its progressive approach, first-mover applications and innovations. This would not have been possible without the support of our customers, the encouragement of our stakeholders, the collaboration of our partners and the enthusiasm of our employees.


Our journey over the years has been paved with milestones and laurels of success, some of which are listed below.

Our History

2018

  • Partners with Ripple for instant cross-border payments
  • Partners with Kayan Labs for 'rise' mobile app, the world’s first migrant wealth management platform
  • Becomes part of the Finablr network of brands
  • First remittance brand to have branches at 18 Dubai Metro Stations
  • 150th UAE Exchange branch opened
  • Inducted by the UAE Ministry of Human Resources and Emiratisation as the first platinum club member of the prestigious Tawteen Partners Club for a strong and structured Emiratisation program

2017

  • Launches Network of Women, a global network for UAE Exchange women employees
  • Launches wearable contactless payments with gocash
  • Launches Smart Pay Mobile service
  • Introduces Zoey, the AI enabled Virtual Assistant
  • Launches premium Club Exclusive lounge
  • Receives the Arabia CSR Special Recognition Award for efforts and contribution towards sustainable business practices under the Financial Services category
  • Chief Minister of the Indian State of Andhra Pradesh, N Chandrababu Naidu, officially inaugurates 'DigiLab', UAE Exchange Innovation Showcase
  • Invests in blockchain-based global loyalty platform 'Loyyal', digital gifting solution 'Swych', and the leading comparison site in the Middle East 'Souqalmal'
  • Launches Online Money Transfer service via website and mobile app
  • Commits AED 10 Million in support of Dubai Cares

2016

  • First all-women branch opened in DAFZA, Dubai
  • Recognised as a Great Place to Work by the Great Place to Work Institute
  • Receives the coveted Dubai Quality Gold Award (DQGA)
  • Wins the International Business Excellence Award
  • Receives Emiratisation Award given by the UAE Minister of Economy
  • Reaches One Million Fans on Facebook

2015

  • Becomes a Partner of the World Economic Forum
  • Dubai Metro renames Jebel Ali Metro Station as 'UAE Exchange Metro Station'
  • Introduces ‘Hayakoum’, a dedicated customer service centre for Arab communities
  • Wins Pan Arab Excellence Award for UAE Exchange’s mobile application
  • First remittance brand to win Happiness in the Workplace Award from Dubai Chamber of Commerce
  • First remittance brand to get ISO 27001 certification
  • Wins the Service Olympian Customer Experience Award

2014

  • Receives Dubai Human Development Appreciation (DHDA) Award
  • Receives Dubai Service Excellence Scheme (DSES) Award
  • Receives ‘Brand of the Year’ Award by Superbrands
  • Wins Creativity Award under Banks category for Facebook Page
  • Certified with TISSE 2012 (International Standard for Service Excellence)
  • Receives Positive Business Award from Ross School of Business, University of Michigan
  • Wins Global HR Excellence and Best Employer Award
  • Wins Customer Experience Benchmarking Index Award
  • Wins SAIF Excellence Award

2013

  • Receives Dubai Chamber CSR Label 2012

2012

  • 100th UAE Exchange branch in Burjman Metro
  • Inaugurates first airport branch in Sharjah, UAE
  • Commences retail operations in Zambia
  • Launches MyBranch, a self-service electronic kiosk
  • Launches first ever multicurrency prepaid travel card in the GCC 'gocash'
  • Receives Dubai Service Excellence Scheme (DSES) Best Service Performance Outlet Award

2011

  • Commences retail operations in Botswana
  • Commences retail operations in Seychelles
  • Commences retail operations in Kenya
  • Wins the Banker Middle East Product Award under Best Exchange Service category
  • Wins Customer Service Week Star Award 2010
  • Certified Information Security Management ISO 27001
  • Launches Online Money Transfer service

2010

  • Receives Dubai Quality Gold Award
  • Certified Environment Management System ISO 14001
  • Launches real-time account credit facility 'FLASHRemit'
  • Activates corporate Social Media handles
  • Commences retail operations in Rwanda

2009

  • Commences retail operations in Canada
  • Launches Visa Money Transfer facility
  • UK operations become an Authorised Payment Institution (API) under new payment system
  • Launches first Metro Station branch in Dubai
  • First exchange house in the world to receive the Mastercard Principal Membership
  • Launches Smart Pay Payroll Card
  • Receives the Superbrands title for the first time
  • Receives Emiratisation Award
  • Receives Dubai Human Development Award
  • Wins Deutsche Bank STP Excellence Award for the first time
  • Receives Sheikh Khalifa Excellence Award

2008

  • Receives prestigious Mohammed Bin Rashid Al Maktoum Business Award
  • Launches Smart Pay WPS-compliant solution
  • Commences retail operations in Jordan

2007

  • Wins Dubai Service Excellence Scheme Award under Best Performing Outlet category
  • Commences retail operations in Bahrain
  • Establishes liaison office in the Philippines
  • 50th UAE Exchange branch at Immigration Road, Sharjah
  • Launches ABT (Associate Bank Transfers) service

2006

  • Commences retail operations in Hong Kong
  • Commences retail operations in Uganda
  • Wins Dubai Quality Appreciation Programme adopting EFQM model

2005

  • Launches SMS facility with Direct Credit
  • Commences retail operations in Qatar
  • Celebrates 25 years of successful business

2004

  • Launches web-based transaction software 'XCQ'
  • First ISO certification 9001:2000
  • Commences retail operations in the United Kingdom
  • Launches self-serve kiosks in the UAE
  • Commences retail operations in Fiji

2003

  • Commences retail operation in Australia
  • Launches Direct Credit facility
  • Launches Corporate Business segment

2002

  • Establishes liaison office in Sri Lanka

2001

  • Commences retail operations in the United States
  • Launches Instant Cash 'Xpress Money' service

2000

  • Establishes liaison office in Bangladesh

1999

  • Commences retail operations in India

1998

  • Launches corporate website 'uaeexchange.com'

1997

  • First liaison office established in India

1996

  • Commences retail operations in Kuwait
  • Launches 'Gold Card', UAE Exchange customer loyalty card
  • Launches Telegraphic Transfer service

1995

  • Commences retail operations in Oman

1994

  • Launches Express Transfer service

1993

  • First exchange house to be a SWIFT member

1984

  • Launches Mail Transfer service

1980

  • First branch of UAE Exchange established in Abu Dhabi, UAE
  • Launches Demand Draft facility