UAE Exchange, in alignment with International Customer Service Week, reinforced its commitment to offer unparalleled experience to its customers by conducting various customer engagement programs
Customers are the nucleus of every activity at UAE Exchange and the brand ensures that its customers get unbeatable service each time they walk in. This penchant for quality and the heart to go that extra mile in offering the customers the best has paved way for the brand to join the rest of the world in celebrating the International Customer Service Week.
Themed on ‘Innovation’, the seven-day celebration which started from 4th October witnessed various promotions and contests being conducted by UAE Exchange Uganda. Customers’, who transacted and participated in the celebrations at the branch, availed special offers and won exciting prizes. A lucky draw too was conducted for customers’ who had participated in the Facebook promotions. Ten winners were selected and felicitated with vouchers worth Ugandan Shilling of 100,000 each.
Leveraging on the occasion, the company also launched a new WhatsApp number - +256-772207002. Customers’ can just ping on this new number and obtain instant exchange rates on their phone, thus, saving time and cost on a call.
At UAE Exchange, the strong culture of customer service is imbibed by each of the team members, right across the organisation. Every product, service or process is engineered towards enhancing customer experience. So no matter which branch the customers walk in to, in any part of the world, they will get the same attention and quality of service. Pro-active thinking for the customers has enabled the global Money Transferrer to offer a range of services to address multiple financial requirements, under a single roof. Customers can avail money transfer and currency exchange, solutions at the same branch.
The same culture of customer service reflects in every aspect of UAE Exchange. The trusted remittance partner that contributed 6 per cent to the total global remittance volume in 2014, takes great care of the compliance aspects, securing every process and making every transaction safer for the customers. Latest technologies are adopted to improve the processes, reduce turnaround time and enhance the customer convenience. Promotions are devised to bring more delight to customers, thus, being instrumental in realising their long-standing aspirations.
Surpassing customer expectations is an old habit of UAE Exchange, which has won the brand many accolades from various quarters. This culture of uncompromised customer service, nurtured by UAE Exchange, globally, ensures delight to its over 7.9 million customers. The largest global network, of over 750 branches in 31 countries, is dedicated in the service of the king called customer, whose smile of satisfaction is what UAE Exchange always yearns for. Over 9000 professionals representing over 40 nationalities, strive to achieve excellence and bring delight to its customers worldwide. This penchant for quality has won UAE Exchange the ISO certified brand and many other global awards for quality & business excellence.