FAQ

What is bank transfer?
Ans: Crediting money to your bank account back in your home country is bank transfer. We have tied up with over 150 banks for your added convenience.

Which banks have tied up with UAE Exchange?
Ans: Please contact your nearest branch, or contact our customer care for more details.

Which mode of Money transfer is better for me?
Ans: Depending on the time, your location and the receiver’s location, the mode of money transfer differs. Check our blog article on the same for more details.

How can I locate the nearest branch?
Ans: Check out our branch locator

I have some concerns over a transaction, whom can I contact?
Ans: Please send us the details of your transaction to (customer.care@jo.uaeexchange.com) or call us on (+962-65541515)

How can I know the status of my transaction?
Ans: If it is instant money transfer and bank transfer – you will receive the status of your transaction to your registered mobile number.

What is transaction fee?
Ans: Transaction fee is the commission we charge for offering our services to you. It is usually a percentage of the money that you send. Contact our staff at the counter for more details on the transaction fee.

How can I calculate the transaction fee?
Ans: Contact our staff at the counter for more details or call our customer care.

Can I pay my bills in any of the UAE Exchange branches?
Ans: Yes. We offer you many convenient and accessible ways to pay your utility, insurance or subscription bills at any UAE Exchange branch.

What kind of bill payments can be made?
Ans: Please refer to our products and services page to check for the kind of services we offer. For more information, visit the nearest branch.

Is there any charge for these payments?
Ans: There will be a nominal charge for the same. Kindly contact the nearest branch for more information.